One of world’s leading semi-conductor brokerage and distribution companies, Smith & Associates experienced numerous challenges when it attempted to respond to the market faster and establish a customer-vendor e-market. Smith needed more agility from its IT infrastructure to optimize its operations and stay ahead of its competitors:
- Establish an e-Commerce platform to enable its customers to send requirementsand receive quotes in a self-service and automated manner.
- Automate the end-to-end fulfillment process to reduce time from order to delivery
- Expand its Artificial Intelligence and Machine Learning (AI/ML) capabilities toreduce guess work by global sales team and propose new leads and upsell/cross-product sales opportunities
- Enable its data science team to experiment and research on new models intrusted and secure environment –isolating work from the global user base.
- Reduce the capital investment in IT infrastructure, direct focus on innovation andbusiness solutions
- Implemented an eCommerce platform by leveraging AWS services encompassingEC2, Lambda and RDS services, as well as Elastic Search and MONGO DB (forunstructured data)
- Completed a new data warehouse with Redshift for sales and finance informationthat allows users to drill down to transaction level detail and resolve data integrityissues
- Delivered AI/ML forecast models using Sagemakerand DynamoDB.
- Ingested 35 years worth of historical data and the corresponding economic andindustry data and rendered a comprehensive analytics dashboard that showstrends and hot leads in real time
- Utilized AWS’ DevOps services to streamline app development process andaccelerate project timeline, enhancing the quality of the delivered solutions
- Guaranteed Up-Time and 24×7 dedicated infrastructure support for global business
- Improved Analytics capabilities enabling business to move at the speed of the market
- Self-Service capabilities empowering customers and vendors and reducing order fulfilling time
- Enhanced Agility enabling data scientists to deliver game changing forecast models faster